It is easy use your WD My Passport for Mac and Windows in 7 steps. You’ll find other documents on the site all about your WD My Passport portable external hard drive. Why not take a look: Format WD My Passport for Mac, 10 Quick Steps. How to Use WD My Passport for Mac 5 Ways No Anger. Partition WD My Passport For Mac, Teach Yourself in 10 Steps.
Sorry to be posting my problem on your thread but it sounds like I am having the exact same problem except my passport external hard drive just failed tonight. The frustrating thing is that it was working perfectly throughout the day today and then when I tried to access a file I had been using on the drive, it said there were no files on the drive. Thinking I could see things if I disconnected the hard drive and reconnected it (I should have tried to salvage things while at least the computer could acknowledge its presence) I tried to disconnect the drive and then had to shut down the computer to disconnect it since I kept getting the message that the drive was in use (crazy since it said there was nothing on it).
When I reconnected the drive after restarting the computer it did not show up at all (nothing in my computer or in any devices when I searched for it). I have tried several computers (in the lab where I work) and different USB ports (this is not the first WD my passport to fail on me) but nothing. When I plug in the device it also turns like it is trying to boot but it makes a wierd clicking noise at the same time and then it just stops and the light stays on but unblinking. Any suggestions for getting a device like this working again or recovering the data from it (without being able to detect it I can’t seem to get the programs for data recovery to see anything) would be greatly appreciated.
I’ve only had the unit for a few months but the truth of the matter is that I have tried getting technical support on a non-working WD my passport before (strangely enough that one was also only a few months old) and the tech support was not helpful at all. They sent me another usb cord that would supposedly provide “more power” to the unit but they promised they would send it to me when I talked to them and then it touch several months before it actually arrived.
It didn’t even work when it arrived so I was so aggravated. At that point I had already gotten a new passport and replaced the data that I had lost so I just didn’t bother with the old one any more. It has been about a year or so since that happened and now this new drive has gone bad when I have only had it a couple months. I would rather try to salvage the data off of it by taking it apart then deal with support who tells me to do the same things over again.I’ve tried this drive in several USB ports on several computers in our lab (both in the front of the computer and the back (where I was told it would apparently get “more power”). It does not show up on any of the computersThank you for the link by the way.
They look very cool inside! Ok, this is wierd. When I go into the resource monitor to see what programs are running I do see that WDDMservice.exe and WDDMstatus.exe are both running and are apparently both running normally but in disk management, there is still no evidence that the passport is connected. Is there any way to start a program or task that would “force” the computer to see the drive or am I just grabbing at straws?
The only other suggestion I have been given is to try the drive on a mac since that is the only computer/OS that I have not attempted to use to see my passport. Do you have any other recommendations? Thank you very much!
Sure... there is no reason why you can't do this. Provided the WD drive is a 2.5' SATA drive (which I'm guessing it is). If you are willing to wipe the data on the external drive, you can use CarbonCopyCloner or SuperDuper (both free for cloning) to make a clone of your internal drive on the external one. Once the cloning process is complete, you can reboot your Mac holding down the 'Option' key. This will present you with the option to boot off your internal or your external drive. Select the external and try it out just to make sure your clone is working okay. It will be a bit slow as USB 2.0 (which I believe you are using) is extremely slow compared to your internal SATA bus. After you're sure it's working okay, you can swap out the drives.
Keep in mind... the above will wipe out what is currently on your external drive in order to make the clone. Be sure to back up any data that may be on the external drive that you wish to keep.
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March 2023
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